FAQ

IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO E-MAIL US AT SDPRINTCO@GMAIL.COM WITH ANY QUESTIONS YOU MIGHT HAVE.
(most of this list applies to shirt and pin orders)

Q: What is your minimum?
A: We do not have a minimum but all screen and set-up fees still apply.

Q: What type of apparel do you have to offer?
A: We offer crew neck tees, hoodies, tank tops, tote bags, athletic wear and much more. If you don’t see something you are looking for please feel free to e-mail us, we can special order most products. Cost does vary.

Q: What are the artwork requirements?
A: Acceptable File Types
   -Adobe Illustrator (.ai)
   -Adobe Photoshop (.psd)
   -Portable Document Format (.pdf)
   -Tagged Image File Format (.tiff)
We require all files to be in Adobe Illustrator or Adobe Photoshop. Adobe Photoshop files must be at least 300 dpi and must contain the layers. We can not proceed with the order if artwork does not reach requirements. We do offer file transferring (fees do apply). Please note, production of your order cannot begin until correct artwork and payment are received. Keep this in mind if you need your order by a certain date.

Q: How do I submit my artwork to you?
A: First, please refer to our artwork requirements above. All artwork is to be e-mailed to SDPrintCo@gmail.com

Q: Can you print on hats or do embroidery?
A: Sorry, we do not currently provide those services.

Q: What kind of ink techniques can you print?
A: We offer a variety of printing techniques such as: plastisol, water based, soft hand plastisol and discharge inks, as well as novelty printing techniques such as foils, metallics and much more.

Q: Why do dark colored shirts cost more?
A: In order to have good ink coverage on dark colors, an under-base is used, the under-base is printed on the shirt fist, we flash cure the under-base, then the final colors are printed.

Q: Why do larger shirts cost more?
A: Shirt sizes XXL and above use more fabric than your basic sizes. We purchase them at a higher price than smaller sizes, which will reflect in your total.

Q: Can I supply my own shirts?
A: Yes, you can but here is what you need to know. Please provide extras of each color and size as we are a manual print shop. The printing process is quite messy and mistakes happen. We are not responsible for the cost, shipping or replacement of provided garments. Having us provide the shirts makes the process easier and more cost effective as we receive our clothing at wholesale prices, passing the savings on to you.

Q: What is your turn-around time?
A: The average turn-around time is 5-10 business days from the time the payment is made and all of the artwork and/or paperwork is submitted. Please note, if your order requires image editing or a new design the turn-around time will increase to about 14 business days.

Q: Do you provide rush orders?
A: Yes, Rush order fees start at $10 and up depending on the type of order. Please note, that production on your order will not begin until correct artwork and payment are received so do keep this in mind if you need your order by a certain date.

Q: How will pricing be determined?
A: Pricing is determined by the product you select, the number of ink colors in your design and the total number of pieces you wish to purchase.

Q: How do I send a payment?
A:
When you place an order, we will e-mail you an invoice. We accept Paypal or check only. Please note, production of your order does not begin until artwork and full payment are received.

Q: What if I need assistance designing?
A: If you are having trouble with your design, contact us! We will do our best to make your vision a reality. Our designers will help you optimize your design for best print quality and possibly save you some money on the number of necessary ink colors. Standard rates apply.

Q: I need a shirt designed from scratch, what are your art fees?
A: SD Prints provides in house graphic design. Our rates start at $25 an hour for new designs and logos. Simple image editing available upon request. Price varies depending on the artwork.

Q: Do you do samples or press checks?
A: Sorry we do not offer this service.

Q: Can I recieve a quote before committing to purchasing?
A: Yes, you can request a quote on the site or feel free to contact us to discuss your possible order with no obligation to purchase.

Q: Can you print on paper or do decal printing (stickers)?
A: Yes and we now offer Vinyl Stickers.

Q: What is the largest screen you do?
A: Our standard print size is 15″x 15″ If you are thinking about doing an over-sized print, please contact us for a quote.

Q: Can you ship my order?
A: Yes, we can ship your order anywhere in the US via UPS. Shipping costs vary depending on location, weight and expected date.

Q: What are Half tones?
A: Halftones are a pattern of tiny dots that can simulate different shades of color using varying percentages of a single ink. Visually, halftones create the illusion of a continuous tone image by using spots of varying size and density to represent darker or lighter color values.

Q: What is an underbase?
A: An under-base is a layer of ink, usually white, that is printed under the other ink colors when printing dark garments. When printing most colors on dark garments the color of the shirt will show through the ink slightly. For instance, yellow ink printed directly on a royal blue shirt will look very green. To prevent this, a thin layer of white ink is printed, then “flash” dried, and the yellow is printed on top. This gives the top colors a good neutral base and reduces or eliminates the shirt color showing through.

Q: Is there a cost difference between the ink techniques?
A: Yes, cost varies depending on ink type. Plastisol printing is the industry standard and usually the most economical.

Q: Do you print on other fabrics besides cotton?
A: Yes, we can print on all cotton, polyester ,rayon , modal, fleece and blends. (Some fabrics may require testing, please allow additional time.)

Q: What is spot-color?
A: Spot-Color is the term used to describe separation and printing with one ink color for every color in the design. Each color that makes up the composite image will be printed using a separate screen.

Q: What areas can you print on?
A: Standard print locations are: Full front, full back, left front chest, back neck, sleeve, side print, and size labels. Please note, sleeves, pants, zipper and pocket print costs vary. If there is a particular print location you need and don’t see give us a call and we will do our best to accommodate your needs.

Q: Do you sell shirts made in the US?
A: Yes. Shoot us an e-mail with any questions you may have.

Q: What are your cancellation and return policies?
A: All sales are final. No returns, no refunds, no exceptions.

IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO E-MAIL US AT SDPRINTCO@GMAIL.COM WITH ANY QUESTIONS YOU MIGHT HAVE.